FAQs for Businesses
If I own a business, do I have to require customers to wear a mask?
Yes. You must require customers who do not fit in to one of the exemptions to wear a mask while at your establishment. Signs notifying customers that masks are required can be downloaded here , for you to hang at your entrance and throughout your building, if needed. We understand that enforcing compliance can be difficult, and we ask businesses to do their best by posting signs, reminding customers who do not have a face covering on, and offering face coverings for customers at your entrance.
As a business owner, what should I do if customers, who are not exempt from the order, refuse to comply?
We suggest you offer them services curbside, by phone or virtually where possible. If someone continues to not comply and refuses to leave your premise after you have asked them to leave, you can call the non emergency phone number for law enforcement in your jurisdiction to report the person for violating the order of abatement.
Do employees working in cubicles in the office need to be masked?
For those working in a private office or another enclosed space without anyone else around, the person is not required to wear a face covering. But if someone enters the office, a face covering must be worn. For more guidance on COVID-19 and office buildings, please visit: https://www.cdc.gov/coronavirus/2019-ncov/community/office-buildings.html
How is this face covering order being enforced?
The goal of enforcement is first to educate about the order and answer questions about compliance. The order is enforced at the discretion of the Health Director. Violations of this order can be considered an immediate danger to health and safety. Failure to comply with this imminent hazard abatement order may result in civil action pursuant to North Carolina General Statute 130A-18. For more information about additional enforcement actions visit UNC School of Government.
How do I report non-compliance with the order?
To report non-compliance, a resident can submit a complaint Face Covering Non Compliance Complaint Form. Complaints will receive appropriate follow-up by the Cumberland County Department of Public Health
What should I include in my complaint?
Please be specific as possible to allow for follow up. Include the following information to the extent that you know the information
- Name of the business or location (including an address) where you observed the violation
- Date you observed the violation
- A summary of what you observed regarding a failure to wear a face covering in a required indoor settings
Complaints can be reported anonymously. However, you may include a phone number and email for follow up in the instance that more information is needed
What happens after I submit a complaint online?
Public health staff will review information submitted online regarding violations to the abatement order. The goal of enforcement is first to educate about the order and answer questions about compliance. See section above regarding enforcement actions.
We anticipate receiving a high volume of complaints. You may not receive a direct response to your complaint. Your patience is appreciated.
How long will this order be in place?
This order goes into effect at 5 p.m. on Friday, August 27. There is no set expiration date for the order at this time. The duration will be dependent on the community’s COVID-19 metrics improving, including – but not limited to – hospitalizations, case counts, and percent positivity rate and recommendations from federal and state health officials.