The ITS Infrastructure Services section is the cornerstone of technological operations in Cumberland County, dedicated to designing, configuring, monitoring, and maintaining the foundational back-end equipment that powers the County's IT ecosystem. This critical section underpins the seamless functioning of servers (both virtualized and physical), backup systems, wired and wireless network systems, network security appliances, the County phone system, and comprehensive disaster recovery plans.
At the heart of Infrastructure Services is the server team, which utilizes high-quality server and storage systems. These systems are designed for near real-time optimization, enhancing performance and minimizing downtime—a crucial factor in maintaining continuous operations and service delivery. This team's expertise is not limited to just operational management; they are also vigilant in monitoring these systems to ensure their reliability and efficiency.
A significant focus for the Infrastructure Services section is on the strategic planning and execution of the refresh cycle for all technological assets. This process is managed in a cost-efficient manner, with a keen eye on improving employee productivity and operational efficiency across the County. By proactively managing and upgrading infrastructure, the team ensures that the County's technology environment remains robust, secure, and capable of supporting the diverse needs of its departments and services.
The role of the Infrastructure Services section extends beyond mere maintenance; it involves a strategic approach to technological management and investment, ensuring that the County’s IT infrastructure is not only resilient but also scalable to meet future demands. Through their comprehensive oversight and proactive management, the Infrastructure Services section plays a pivotal role in enabling Cumberland County to deliver reliable, efficient, and effective public services, thereby supporting the broader mission of the Innovation & Technology Services department.