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Borrowing, Fines and Fees

Borrowing

Materials may be returned to any library branch regardless of where they were originally checked out. Outside book drops are available at all locations for materials returned after hours.

Due Dates
Books, CDs, and Videos3 Weeks
DVDs, Bestsellers, Magazines, and Playway View1 Week

Renew Materials
You may renew items through your library account online, or by visiting any location.

Items are not eligible for renewal if they are bestsellers, have been requested by another customer, or the renewal limit of three times has been reached.

Fines and Fees

Fines & Fees
Playaway View$1 per day, $25 per item maximum per transaction
All other items (including DVDs)20¢ per day, $5 per item maximum per transaction
Lost or stolen card$2
Lost, stolen or damaged itemsFull replacement costs plus processing fee
 

If you owe more than $10 in fines and fees, you will not be able to check out library materials. Fines can be paid by cash, check or credit card at all locations. Fines can also be paid online through your library account.

Collection of Long Overdue Items & Unpaid Fines
When an item is overdue one day, the library attempts to notify you either through telephone or e-mail. A second notice is sent on Day 14 and a final notice on Day 30.
When items are not returned within 42 days after the original due date, the account is turned over to Unique Management Services (UMS) if the fines or value of the items unreturned is $25 or more. At that point, a $10 non-refundable administration fee is added to your account.
Customers who have been sent to UMS for collection are not able to check out materials or use remote functions for renewing or placing requests until the account balance is paid in full. Fees for items returned/renewed late or returned damaged will be sent to UMS within one day of assessment.

UMS will process overdue accounts as follows:

  • Day 1: Account turned over to UMS
  • Day 2: The first letter is mailed from UMS
  • Day 21: The second letter is mailed
  • Day 35-58: Initial phone calls begin
  • Day 65: The third letter is mailed
  • Day 79-91: Final phone calls made
  • After Day 120: Report turned over to credit agency

As a good steward of public funds, the library has a responsibility to protect its materials. Based on the items that UMS recovers for most libraries, long-overdue items tend to be newer, more popular items. Returning them to the shelves better meets the needs of the community, while at the same time helping the library reduce its expense for collection replacement.

  • Contact Us

    Phone: 910-483-7727
    Headquarters Library:

    300 Maiden Lane
    Fayetteville, NC 28301

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    Fax: 910-486-5372
    Email:
    email_envelope
    Director: Faith Phillips

    Contact Us

    Phone: 910-483-7727
    Fax: 910-486-5372
    Email:
    email_envelope
    Director: Faith Phillips
    Headquarters Library:

    300 Maiden Lane
    Fayetteville, NC 28301

    Tweeter   Intagram   Facebook   YouTube logo