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Priorities and Objectives

Mission

Serving. Leading. Thriving.

We are committed to delivering high-quality, innovative, and fiscally responsible services that enhance the well-being of individuals, families, businesses and the broader community.

Through visionary leadership and strategic investment, we create an environment where every resident has the opportunity
to reach their full potential.

As dedicated stewards of our County’s resources, we foster economic growth, public safety and community engagement—ensuring a strong and prosperous future for all who call Cumberland County home.

Vision

Cumberland County is a regional leader in economic prosperity and community well-being.

We are a safe, resilient, and inclusive community where military and civilian life thrive together, housing is accessible, and a high-quality education empowers all.

Through collaboration and service, we build a strong, healthy and prosperous future for everyone who calls Cumberland County home.

Core Values: Serving Cumberland County citizens with PRIDE

Professionalism

Respect

Integrity with accountability

Diversity

Excellent Customer Service

Cumberland County's 3-Year Strategic Priority Areas

Enhancing Health & Wellness

Decrease elder, disabled and child abuse rates.
Decrease the number of children placed in foster care.
Decrease substance abuse rates.
Increase the number of pet adoptions and live releases at Animal Shelter.

Decrease the % of households lacking consistent access to sufficient food.
Reduce rates of obesity, diabetes, and other diet-related conditions.
Increase the average % of Public Health clients seen across all clinics.

Reduce contamination in water, soil and wastewater.
Increase the amount of information disseminated to the community related to contaminated water, soil and wastewater.
Reduce infant mortality rates.
Increase the number of OBGYNs to improve maternal health care for Cumberland County.
Decrease the population of unhoused.
Decrease STI/STD rates and teen pregnancy.

Ensuring a Safe Community for All Residents

Reduce violent and property crime rates and gun violence.
Answer 99% of calls to the 911 Call Center within the first 10 seconds.
Increase the % of responses handled as a health issue rather than a criminal matter for residents with substance use disorder who are in crisis.
Reduce staff vacancies and turnover rates.

Fostering Economic Prosperity

Increase industrial, commercial, and residential tax base
Track and measure economic opportunities to reduce % of missed prospects.
Increase % of high-end retail options.
Increase % of growth in targeted industries
Increase % of organic revenue growth in the private sector.
Increase % of minority contract opportunities.

Increase overall County population and household income.
Reduce unemployment rate.
Increase property tax base per capita.

Improve brand recognition for the County.

Increase workforce capacity in key employment sectors.

Encouraging Quality Development & Smart Growth

Increase landfill capacity.
Increase waste diversion rates from landfill.

Increase housing density with increase in apartment units and workforce housing units.
Increase open space and farming areas.
Increase number of agriculturally based certifications by 50 people annually.

Increase % of county residents with available broadband.
Improve regional connectivity and track ridership.

Increase customer service survey ratings in permitting processes.

Championing Responsive, Transparent Government

Maintain clean audits and strong financial reporting.
Ensure 99.4% of collection of county taxes.
Attain and retain GFOA certifications and financial recognitions.
Meet or exceed budget variance performance targets.

Reduce employee turnover and vacancy rates.
Expand professional development and wellness opportunities, increasing participation rates.
Increase childcare options for county employees and track utilization.

Adopt and advocate for and adopt federal and state legislative priorities that align with county needs.
Foster active participation among local elected officials in Cumberland County and community stakeholders.

Increase website traffic, information sharing, and social media presence.

Providing Culture & Recreation Opportunities

Increase funding for activities and entities that provide enhanced cultural, art and tourism opportunities.
Expand attendance at local arts and tourism events.
Increase the number of public-private partnerships supporting arts and tourism.
Grow tourism-related economic impact.

Increase library circulation and issued library cards by 15%.
Increase community participation and usage in line with the Cumberland County Library strategic plan.
Increase parks and recreation program participation, with demographic tracking to ensure representation across race, ethnicity, age, gender, income level, and ability status, reflecting county demographics.

Increase the number and diversity of County partnership events reflecting cultural, racial, and ethnic traditions of the community.

Supporting a High-Performing Education System

Increase the % of school facilities rated as "Good" or better in facility condition assessments.
Reduce the average age of major building systems (HVAC, roofing, plumbing).
Improve maintenance and aging metrics for Cumberland County educational facilities for higher education institutions.

Ensure teacher salaries are at or above the median of peer counties.
Improve student achievement metrics.

Increase the number of Pre-K spaces with a focus on special needs classrooms.

Contact Us


Phone:	910-678-7771	Mailing Address: PO Box 1829 Fayetteville, NC 28302-1829
Fax:	910-678-7770

Email:
Clerk to the Board:	Andrea Tebbe

Contact Us


Phone:	910-678-7771
Fax:	910-678-7770
Email:
Clerk to the Board:	Andrea Tebbe
Mailing Address:	PO Box 1829 Fayetteville, NC 28302-1829